S
SavvyTrack

Support

Need help, hit a bug, or want to share feedback? We're listening.

Get in touch

The fastest way to get help is email. We read every message.

support@savvytrack.app

Common questions

Voice logging isn't working — what should I check?

Voice features need an iPhone with microphone and speech recognition permissions granted in iOS Settings → Privacy & Security. Siri logging is two-step: say "Hey Siri, SavvyTrack <category>" (e.g. "SavvyTrack meds"), Siri asks what to log, and you reply with the item — "Ibuprofen 200 mg" for meds, "BP 120 over 80" for vitals, etc. Siri must be on for the device.

How do I connect Apple Health?

Settings → Profile → Apple Health. Toggle on Apple Health, then enable individual data types you want to read (sleep, heart rate, vitals, cycle, workouts, etc.). The app pulls these on demand — open the app or pull-to-refresh to fetch new data. Background sync is coming in a later update.

How do I move my data to a new device?

Two options. With iCloud sync on (Settings → Global → iCloud sync), your data is automatically available on any iPhone signed into the same Apple ID after install (iPad coming soon). Without iCloud, use Settings → Backups to make a backup, then restore on the new device.

What's the difference between Export and Backup?

Export gives you a CSV or text file you can read in any app — useful for sharing with a doctor, archiving, or moving data into a spreadsheet. Backup is a structured snapshot meant for restoring everything (including shortcuts, schedules, and preferences) on a new install or device. Use Backup for moving devices; use Export for sharing or auditing.

How do I add another person to track for?

Settings → Profile → Profiles → + Add profile. You can have multiple profiles (yourself, a child, an aging parent, etc.) and switch between them at any time. Each profile has its own entries, shortcuts, schedules, and preferences.

The fuzzy-match keeps swapping my spoken word for something I didn't mean.

When you log something via voice that's similar to a previously-logged item, the app may suggest using the existing name. You'll be prompted to confirm: "Did you mean <name>?" — answer No to keep your spoken value as a new entry. If something gets logged with the wrong name, you can edit it in the timeline.

Can I delete my data?

Yes. Delete individual entries, profiles, or the entire app. If iCloud sync is on, the data also gets removed from your iCloud database when you delete profiles/entries or sign out of iCloud. Because we have no servers, there's nothing else for us to delete on your behalf.

I'm a TestFlight beta tester — how do I send feedback?

Easiest: in the TestFlight app, tap SavvyTrack → Send Beta Feedback. You can attach a screenshot and a note; it lands in our inbox with the exact build version you're running. Or email us directly at feedback@savvytrack.app.

Privacy and data handling

See our Privacy Policy for the full picture. Short version: data lives on your device, optional iCloud sync uses your own iCloud account, no third-party sharing, no tracking, no analytics.

Where can I read more?

The documentation covers everything in depth — voice tips per category, shortcut nesting, schedules, Apple Health, reports, profiles, and storage. If something's not answered here or there, email us.

Still stuck?

Email support@savvytrack.app with as much detail as you can — what you were doing, what happened, screenshot if relevant, and your iOS version (iOS Settings → General → About) plus your SavvyTrack version (TestFlight users: tap SavvyTrack in the TestFlight app; release users: App Store listing). We respond within a couple of business days.